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The 7-Step Claims Process Guide

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Simplifying Insurance Claims: A 7-Step Guide for Policyholders

Insurance claims can be a confusing and overwhelming process for policyholders. However, with the proper guidance, the process can be made much simpler and less stressful.

Step 1: Review Your Policy

The first step in filing an insurance claim is to contact your broker to review your policy to ensure that the incident you are claiming for is covered.

Step 2: Gather Necessary Documentation

Once you have confirmed that your claim is valid, you should gather any necessary documentation such as police reports, policy documents, and any other relevant information.

Step 3: Report the Claim

Next, you should contact your broker to report the claim. If you’re a Guild Insurance client this can be done in person at one of our locations, via text at 204-729-4949, over the phone 1-866-277-4949 or online.

You will be asked to provide your policy information and details about the incident. It is important, to be honest, and accurate in your reporting as any discrepancies can delay or even invalidate your claim.

Click Here to find out more about Making a Claim with Guild Insurance

Step 4: Cooperate with the Adjuster

After you have reported your claim, an adjuster will be assigned to your case. The adjuster will investigate the incident and determine the amount of your claim.

They will also review any documentation that you have provided. It is important to be cooperative and responsive to the adjuster’s requests for information.

Step 5: Negotiate or Appeal

The adjuster will then make a determination of the amount of your claim and will let you know how much the company will be willing to pay.

If you are not satisfied with the amount offered, you can contact your broker to discuss your coverages and they will advocate on your behalf to negotiate or appeal the decision.

Step 6: Keep Track of Expenses

It is also important to keep track of all expenses related to the incident, such as additional living receipts or repair costs, as these will be needed when calculating the total cost of your claim.

Step 7: Time Limit

It is also important to note that some insurance policies have a time limit for filing claims, so it is important to not delay in reporting the incident to your insurance company.


In conclusion, filing an insurance claim can be a confusing and overwhelming process, but with the proper guidance, the process can be made much simpler and less stressful.

By reviewing your policy, gathering the necessary documentation, reporting the claim promptly, cooperating with the adjuster, and keeping track of expenses, you can increase the chances of a successful claim.

Remember to be honest and accurate in your reporting, and if needed, don’t hesitate to negotiate or appeal the decision.

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